Site Information

General Site Information:-

In Demand Toys are a partnership between Nicholas Wells & Matthew Wells, and located at Dixons Shopping Centre, 157-159 Reepham Road,Norwich, NR6 5PA. We can be contacted during trading hours on 01603 488677 or via email at shop@idtoys.co.uk or on Facebook.com/indemandtoys. Our VAT registration number is 267 5453 74. All our prices are listed in GBP (Great British Pounds) and include VAT. In Demand Toys aim to supply correct information all the time, although we do have the right to remove a product or cancel an order if we list an item incorrectly or at an incorrect price, and also we can refund a customers order due to unreasonable/rude/aggressive/bullying communication. Stock levels are usually accurate, but if an item is unfortunately out of stock after an order is made we will contact you within 72 hours and offer you the option of it being placed on back order or a refund/alternative. All credit cards are accepted including American Express. We do not accept cheques, cash or postal orders for online orders. All our products are genuine licensed products, we do not offer KO (knock off) products or bootlegs of any kind and encourage buyers to not purchase these items. We do not sell to re-sellers so we reserve the right to cancel/refund orders we believe to be bought to be re-sold at a profit.

Privacy Policy:-

We do not store credit card details nor do we share customer details with any 3rd parties

Mint in Box / Mint on Card Collectors:-

We only ship out undamaged packaging/products, but we do not guarantee items will arrive in mint condition, mint in box/mint on card collectors are advised to try and shop instore so can see what they are buying. We will not replace an item based on box condition(if minor damage has happened), and excessive damage will be considered once photos are seen. Returns on damaged boxes are at buyers cost but always accepted.

Shipping:-

Shipping is free to the UK on orders of £50 and over once discounts, coupons, ID Points have been deducted. Under £50 is from £2.75 in the UK. European customers are advised to add items to cart to see the shipping cost at checkout, it is a flat rate regardless of order size. All of our products are shipped from the UK. Free and flat rate delivery to the UK or Europe is by Royal Mail 2nd Class/Royal Mail Airmail. We do occassionally use a different service at our discretion or if a product requires it. Next Day shipping is by Parcel Force. Parcel Force next day orders will arrive the next working day IF ordered before 1.30pm(Approximately, however we cannot guarante an order ships the same day if purchased close to this time). Next day items placed on Friday before 1.30pm will arrive Monday excluding bank holidays. Shipping times are based on when the item is dispatched, not from the time of the order.

Return Policy

Please check deliveries as soon as it arrives as any problems need to be reported within 72 hours of the item being received. Unwanted items can be returned for a full refund as long as they arrive back to us in the same condition they were received in, they have to be returned within 30 days of receiving them. Return costs are the customers responsibility. If an item is faulty please contact us straight away for a replacement or refund if a replacement is not available. The original item will likely need to be returned before a replacement or refund is sent. We can supply return labels to help with returns which may be at the customers cost. Our return address is:-

• In Demand Toys Returns
• Dixons Shopping Centre
• 157-159 Reepham Road
• Norwich
• Norfolk
• NR6 5PA

Pre-Order Process & Policy

Unless stated, all pre-orders are for the UK release of stock, UK stock often appears slightly later than import stock. Sometimes import stock may be offered to pre-order customers at additional costs or added to the site at a later date. 10% Deposits are fully refundable except on high value items as these are ordered in specifically for a customers pre-order(Examples of these are Hot Toys and similar high value items). Full payment pre-orders can be cancelled with a 100% refund, repeated cancellations could end in accounts being restricted to in stock orders only. Pre-Orders with a 10% deposit are paid when we send an email with a link to pay the balance, the same way a normal order is paid. Reminders will be sent once an item is in stock. If a balance is not paid 7 days after the item arrives in stock the pre-ordered stock will be released to other customers. Pre-orders cannot be transfered to another customer under any circumstances. We strongly advise not mixing pre-orders due in stock over different dates. We know these dates are sometimes hard to know and can change, but we do not split orders and do not “stack” orders (hold items as they arrive until an order is complete).

Cancellations Policy

In stock items can be cancelled for a full refund as long as the item has not been dispatched. If it is dispatched the customer can return the item at their own expensive and it is the customers responsibility to get the item back to us in the condition it was received in. Pre-order items with a 10% deposit can be cancelled for a full refund other than items we have ordered in specifically which are usually high value items like 1/6 collectables. Fully paid pre-orders will be refunded in full. Often customer order items arrive at different times, we strongly urge customers to take care when mixing pre-order items due at different times as orders will ship when the order is complete. With this in mind, we DO NOT part cancel an order when the balance request is made. For example, we have held item 1 and 2 for three months, item 3 arrives and we request balance for item 1,2 and 3. You have to either cancel all 3 items or pay for all 3, we will not cancel single items. This is to avoid us holding onto items for weeks and months only for it to not be wanted any more. Sorry no exceptions. The items may not be added into stock after cancellation either. Pre-Owned items cannot be returned.

Re-Sellers

We get a lot of buyers purchasing at our very competitive pricing to re-sell at a profit. Although we do not actively restrict this, we do hold the right to cancel any orders which we feel may be stopping standard customers obtaining items. We also do not guarantee bulk purchase items/orders arrive mint as generally there is more items in a box and these can be damaged by couriers on route to destinations, especially international orders. These can still be returned at buyers cost as long as we are notified within 48 hours of the items being received. Bulk orders may also be delayed until a second batch of a delivery if they arrive in allocations.

ID Points:-

ID Points are automatically earnt with every purchase, 1 point for every £1 spent. Using them is very easy, at checkout you will be asked if you wish to use them all or save until another time. If you use them the point value in £’s is deducted from your order. Sometimes the system will round the value up for the customers benefit leaving a negative balance.

Age Restricted Items & Product Safety:-

Some of our items are suitable for ages 15+ only and are sold as a collectable and NOT a toy. These generally include products based on adult TV and Movies and video games, premium collectables, Japanese items and other select products which will clearly be marked on the website. It is the buyers responsibility to ensure these do not get passed on to a child as some may not be safety tested for children. All our products suitable for children are CE marked and passed EU safety tests.