General Site Information:-In Demand Toys are a partnership between Nicholas Wells & Matthew Wells, and located at Dixons Shopping Centre, 157-159 Reepham Road,Norwich, NR6 5PA. We can be contacted during trading hours on 01603 488677 or via email at firstname.lastname@example.org or on Facebook.com/indemandtoys. Our VAT registration number is 267 5453 74. All our prices are listed in GBP (Great British Pounds) and include VAT. In Demand Toys aim to supply correct information all the time, although we do have the right to remove a product or cancel an order if we list an item incorrectly or at an incorrect price, and also we can refund a customers order due to unreasonable/rude/aggressive/bullying communication. Stock levels are usually accurate, but if an item is unfortunately out of stock after an order is made we will contact you within 72 hours and offer you the option of it being placed on back order or a refund/alternative. All credit cards are accepted including American Express. We do not accept cheques, cash or postal orders for online orders. All our products are genuine licensed products, we do not offer KO (knock off) products or bootlegs of any kind and encourage buyers to not purchase these items. We do not sell to re-sellers so we reserve the right to cancel/refund orders we believe to be bought to be re-sold at a profit.
Mint in Box / Mint on Card Collectors:-We only ship out undamaged packaging/products, but we do not guarantee items will arrive in mint condition, mint in box/mint on card collectors are advised to try and shop instore so can see what they are buying. We will not replace an item based on box condition(if minor damage has happened), and excessive damage will be considered once photos are seen. Returns on damaged boxes are at buyers cost but always accepted.
Shipping:-Shipping is free to the UK on orders of £50 and over once discounts, coupons, ID Points have been deducted. Under £50 is from £2.75 in the UK. European customers are advised to add items to cart to see the shipping cost at checkout, it is a flat rate regardless of order size. All of our products are shipped from the UK. Free and flat rate delivery to the UK or Europe is by Royal Mail 2nd Class/Royal Mail Airmail. We do occassionally use a different service at our discretion or if a product requires it. Next Day shipping is by Parcel Force. Parcel Force next day orders will arrive the next working day IF ordered before 1.30pm(Approximately, however we cannot guarante an order ships the same day if purchased close to this time). Next day items placed on Friday before 1.30pm will arrive Monday excluding bank holidays. Shipping times are based on when the item is dispatched, not from the time of the order.
Return PolicyPlease check deliveries as soon as it arrives as any problems need to be reported within 72 hours of the item being received. Unwanted items can be returned for a full refund as long as they arrive back to us in the same condition they were received in, they have to be returned within 30 days of receiving them. Return costs are the customers responsibility. If an item is faulty please contact us straight away for a replacement or refund if a replacement is not available. The original item will likely need to be returned before a replacement or refund is sent. We can supply return labels to help with returns which may be at the customers cost. Our return address is:-
- In Demand Toys Returns
- Dixons Shopping Centre
- 157-159 Reepham Road
- NR6 5PA