If you any questions, feedback or order queries feel free to contact In Demand Toys using the ‘Enquiries’ form below and we will reply as soon as humanly possible. Please read through the FAQ below first.
We can be contacted at the store on 01603 323167 between the following store opening hours:
Mon-Sat 9am to 4.00pm
Sun & Bank Holidays closed
Occasionally we will be closed over weekends due to attending conventions like MCM Expo, Birmingham Comic Con, TFNation, LFCC etc, but you will be informed of this on the red banner at the bottom of the website.
Our store is located at Unit 18 Murrayfield Road, Union Park, Norwich, NR6 6NQ.
Before contacting us please read the following FAQ as it should answer most queries:- Brexit update for our European Customers:- All our prices for European customers will now show minus VAT. VAT and possible other duties are payable on receipt of the item based on your countries rates. We do not devalue invoices and these fees/charges are not refundable in any way. Q: I have ordered various items in one order. Will my order only ship when fully complete? A: YES! An ongoing issue is customers mixing orders of multiple waves which have months between them and then chasing up why items have not shipped. We strongly advise ordering in as small “lots” as possible although appreciate customers want to save on shipping. We do our best to hold stock on these pre-order items, but we cannot guarantee availability when the order is finally completed. Q: I have had a dispatch email, how long does my order take to arrive? A: Depending on the service you have chosen / paid for, it can take anything from 1-4 working days (within UK). Remember weekends and bank holidays do not count as working days. The courier will be in contact via email or text with more accurate information nearer the delivery time. Also there is occassions, to get ahead during busy delivery times, that we print labels before items are packed, so it is possible the item goes out the following working day. This happens at weekends too, items are prepared, processed and marked as shipped but do not get collected until Monday (or Tuesday on Bank Holidays). European shipping is by a courier and can take 3-10 working days. Q: How do I pay the balance of a pre-order / When can I pay the balance of a pre-order? A: We will email you a link to pay balances when they are due to arrive within a week (sometimes longer on higher priced items). These can only be paid once we have emailed you.
Q:Can I merge orders to save on shipping or can I split an order to ship parts faster.
A:Sorry we cannot merge or split orders.
Before contacting us please read the following FAQ as it should answer most queries:- Brexit update for our European Customers:- All our prices for European customers will now show minus VAT. VAT and possible other duties are payable on receipt of the item based on your countries rates. We do not devalue invoices and these fees/charges are not refundable in any way. Q: I have ordered various items in one order. Will my order only ship when fully complete? A: YES! An ongoing issue is customers mixing orders of multiple waves which have months between them and then chasing up why items have not shipped. We strongly advise ordering in as small “lots” as possible although appreciate customers want to save on shipping. We do our best to hold stock on these pre-order items, but we cannot guarantee availability when the order is finally completed. Q: I have had a dispatch email, how long does my order take to arrive? A: Depending on the service you have chosen / paid for, it can take anything from 1-4 working days (within UK). Remember weekends and bank holidays do not count as working days. The courier will be in contact via email or text with more accurate information nearer the delivery time. Also there is occassions, to get ahead during busy delivery times, that we print labels before items are packed, so it is possible the item goes out the following working day. This happens at weekends too, items are prepared, processed and marked as shipped but do not get collected until Monday (or Tuesday on Bank Holidays). European shipping is by a courier and can take 3-10 working days. Q: How do I pay the balance of a pre-order / When can I pay the balance of a pre-order? A: We will email you a link to pay balances when they are due to arrive within a week (sometimes longer on higher priced items). These can only be paid once we have emailed you.
Q: Is my pre-order for import stock?
A:- No, all pre-orders we offer are for UK stock, if we are confident some import stock will arrive before UK stock we will clearly title listings “IMPORT STOCK” and “UK RELEAE STOCK”. Sometimes we import stock for Comic Cons which are not offered online.
Q: {other retailer} has this item in stock I have on pre-order. Why do you not have it yet?
A: Although Hasbro UKs plan is for unity with stock arriving with UK retailers and inline with the rest of the world, it is not always the case. Sometime we get items a few days early, sometimes we get items a few days later. Often another retailer (Similar to how we do) may import items and have stock earlier.
Q: Do you buy toy collections?
A: Yes, but mainly Star Wars, Transformers and Hot Toys. Please have a price in mind before contacting us. Email us at webuytoys@idtoys.co.uk
Q:Any news/update on xxxxxxxxx?
A: We will always update Facebook with the latest info (www.facebook.com/indemandtoys), we kindly ask people to check here first as these queries really fill up our inboxes. We will always get products as fast as we can, queries, complaints etc about them does not speed things up. I know people like to know when things are arriving and sometimes people like to budget, but we will update people as much as we can using Facebook. If products are not listed, we do not have the info.
Q:Can I cancel an order?
A:Yes, email via the form below and make sure to include your order number. High end items including 1/6 collectables and premium 1/12 figures ave NON REFUNDABLE deposits. All other items we refund the deposit in full or the full payment. Please consider cancellations take up valuable time, and we lose money with each one, so take care selecting items or deciding to cancel. We only cancel ENTIRE orders, we do not part cancel or allow you to cherry pick when an order comes into stock.
Q:Has my item shipped?
A:If a new item item has come into stock there is a good chance we have hundreds of this one item to pack, so please do not expect your item to ship on the day stock arrives, as in most cases this just cannot happen. If a week after you KNOW stock has arrived and you have not had a dispatch email please contact us.
For email enquiries which do not invole the above FAQ please email SHOP@IDTOYS.CO.UK and include you order number in the Subject, or use the form below.
